Refund Policy

1. Overview

At VettifyNG, we are committed to providing high-quality legal opinions and a fair experience for all users. This Refund Policy explains the circumstances under which refunds may be granted, the process for requesting a refund, and the timelines involved. This policy applies to all individual and corporate users of the VettifyNG platform.

2. Refund Eligibility

Refund eligibility depends on the stage of your case in the legal opinion process. The three stages and corresponding refund policies are outlined below.

2.1 Stage 1: Before Lawyer Assignment — Full Refund (100%)

You are eligible for a full refund of the initial 60% payment if you cancel your case before a lawyer has accepted the assignment. This is the period between your case submission and the moment a lawyer clicks "Accept" on your case.

• Refund amount: 100% of the initial payment (60% of total fee)
• Processing fee: None (full refund)
• Refund method: Same as original payment method (bKash, card, or bank transfer)

2.2 Stage 2: After Lawyer Assignment but Before Opinion Delivery — Partial Refund (50%)

If a lawyer has accepted your case and begun reviewing your documents, but the legal opinion has not yet been delivered, you may request a partial refund. A 50% refund of the initial payment is granted because the lawyer has already invested time and effort in reviewing your case.

• Refund amount: 50% of the initial payment (30% of total fee)
• Retained amount: 50% of the initial payment is retained as compensation for the lawyer's review time and platform administrative costs
• The second 40% payment is not required
• Refund method: Same as original payment method

2.3 Stage 3: After Opinion Delivery — No Refund

Once the legal opinion has been delivered to you through the platform, no refund is available. At this point, the lawyer has completed the review and provided their professional analysis. The full service has been rendered.

By accepting delivery of the legal opinion, you acknowledge that the service has been completed and agree that no refund is due. The remaining 40% payment (if applicable) becomes due upon delivery.

3. Special Circumstances for Refunds

The following special circumstances may qualify for a full or partial refund beyond the standard stages outlined above:

• No lawyer accepts the case within 72 hours: Full refund (100%)
• Lawyer fails to deliver the opinion within the agreed timeframe (plus 48-hour grace period): Full refund (100%)
• Duplicate or erroneous payment: Full refund of the duplicate/erroneous amount
• Platform technical failure preventing case submission or opinion delivery: Full refund (100%)

4. Refund Process

To request a refund, follow these steps:

1. Log in to your VettifyNG account and navigate to the specific case
2. Click the "Request Refund" button on the case detail page (visible if eligible)
3. Select the reason for your refund request from the dropdown menu
4. Provide any additional details or documentation supporting your request
5. Submit the request. You will receive a confirmation email with a refund ticket number

If you are unable to access your account or the refund button is not visible, you may also request a refund by emailing support@vettifyng.com with your case ID and reason for the refund.

5. Refund Timeline

Once your refund request is submitted, the following timeline applies:

Stage	Timeline	Description
Review	2-3 business days	Our team reviews your refund request against eligibility criteria
Approval	1 business day	If approved, refund is processed and you receive an email confirmation
Processing	5-10 business days	Refund amount appears in your account. bKash: 3-5 days. Bank transfer: 7-10 days. Card: 5-7 days.

Total time from request to funds appearing in your account: approximately 8-14 business days, depending on the payment method and your financial institution.

6. Corporate Billing Adjustments

For corporate users with monthly billing agreements, the following adjustments apply:

• Cases canceled before lawyer assignment: The case fee is credited back to your corporate account or deducted from the next billing cycle
• Cases canceled after lawyer assignment (before delivery): 50% of the case fee is credited back
• Disputed invoices: Corporate clients may dispute an invoice within 15 days of receipt. We will review and adjust within 10 business days
• Bulk case adjustments: For corporate accounts with 10+ active cases, contact your dedicated account manager for custom refund arrangements

7. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Legal opinions that have been delivered and accepted
• Premium or expedited service fees once the review process has begun
• Disagreement with the lawyer's opinion or analysis (this is subjective and does not constitute a service failure)
• Change of mind after the lawyer has accepted the case (Stage 2 partial refund applies instead)
• Refunds requested more than 30 days after the relevant event (case cancellation, payment, or delivery)
• Third-party payment processing fees (these are charged by the payment processor, not VettifyNG)

8. Dispute and Appeal

If your refund request is denied and you believe the decision was made in error, you may appeal the decision:

• Email appeals@vettifyng.com with your refund ticket number and a detailed explanation of why you believe the decision was incorrect
• Appeals must be submitted within 15 days of the original decision
• A senior team member will review your appeal within 5 business days
• The appeal decision is final

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting. For cases submitted before the policy change, the refund policy in effect at the time of submission will apply.

10. Contact Us

For questions about refunds or to check the status of a refund request, please contact:

Email: support@vettifyng.com
Appeals: appeals@vettifyng.com
Phone: +880-XXX-XXXX
Address: VettifyNG, [Office Address], Dhaka, Bangladesh

We aim to respond to all refund-related inquiries within 2 business days.